Replacing Human Library Staff with Automated Library Services

This article from CILIP acts as a warning to Hampshire County Council, who are planning to cut staff and replace them with machines, as a cost-cutting exercise.

A kiosk can’t deliver a book club or lead a parent and baby group or help people gain access to the online services they need. They can’t welcome a school group, talk to you, offer you kindness, information or support. It is simply wrong to suggest that you can adequately replace a librarian with an automated system and still deliver a quality service


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