Replacing Human Library Staff with Automated Library Services

http://www.cilip.org.uk/cilip/news/warning-human-face-libraries-will-be-lost-hampshire-moves-automate-library-service?utm_source=Communicator_membership_list&utm_medium=Email&utm_content=Untitled19&utm_campaign=Weekly+News+from+CILIP%2c+24+Sept+2015

This article from CILIP acts as a warning to Hampshire County Council, who are planning to cut staff and replace them with machines, as a cost-cutting exercise.

A kiosk can’t deliver a book club or lead a parent and baby group or help people gain access to the online services they need. They can’t welcome a school group, talk to you, offer you kindness, information or support. It is simply wrong to suggest that you can adequately replace a librarian with an automated system and still deliver a quality service

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